WHO WE ARE
Solitaire Relax Team develops and publishes games for mobile devices. “Solitaire Relax Team”, “we” or “us” refers to Solitaire Relax Team and its subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership and/or any of their agents, consultants, employees, officers and directors.
For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”), Solitaire Relax Team is the “controller” and responsible for your personal information.
- Email address: email@example.com
Information You Provide
We collect information that you voluntarily provide Solitaire Relax Team, such as when using our Services or registering an account with us, participating in a promotion or survey, requesting customer support or otherwise communicating with us. The type of information that we may collect includes your first and last name, email address, geo-location, password, or other identifying information you choose to provide. We do not collect credit card information or government ID numbers.
Information We Collect Automatically
When you use our Services, we automatically collect information about you, including:
Use Information: We collect information about your use of the Services, including the type of browser you use, access times, pages viewed, game play activity, interactions with other players, your IP address and the page you visited before navigating to our Services
Information We Collect from Other Sources
We will process your personal information for the following purposes as is necessary for the performance of a contract between you and us (including our Terms of Service), or to answer questions or take steps at your request prior to entering into a contract:
Create your game accounts and allow you to play our games;
Administer your account on any of our Services
Facilitate communication between players;
Provide technical and customer support;
Respond to inquiries that you may have about our Service
Confirm your identity.
We will process your personal information for the following purposes as necessary for certain legitimate interests, or where you have given your informed consent to such processing if required by applicable law (such consent can be withdrawn at any time):
Identify, suggest, and facilitate connections with other players and personalize our Services to you;
Manage and deliver contextual and behavioral advertising;
Notify players of in-game updates, new products, promotions, and/or other marketing communication;
Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored by Solitaire Relax Team or our business partners, and notify contest winners and award prizes; and
Monitor and analyze usage and trends in connection with our Services;
We will process your personal information for the following purposes as necessary in our legitimate business interests, (provided such interests are not overridden by your interests or fundamental rights):
Operate, improve, and optimize our Services;
Protect safety and well-being of our players;
Protect our legal rights and property in connection with our Services;
Prevent fraud or potentially illegal activities and enforce our Terms of Service;
Investigate potential violations of our policies and Terms of Service;
Comply with our legal obligations, resolve disputes that we may have with you or other players, and to enforce our policies and agreements including our Terms of Service with third parties;
Conduct research; and
Carry out any other purpose for which the information was collected.
We may process your personal information in order to protect your vital interests or the vital interests of another person.
We may use the information you provide about your friends via referral services made available through our Services (such as “Tell a Friend”) for the sole purpose of sending this one-time email and tracking success of our referral program. If you choose to use such a referral service, we will automatically send your friend a one-time email inviting him or her to download our Services.
By accessing or using the Services or otherwise providing your information to us, you acknowledge that your personal information may be accessed by us or transferred to us in the United States and to our affiliates, partners, and service providers who are located around the world; and that your personal data will be transferred to, and stored and processed in, the United States or elsewhere in the world where our servers are located.
HOW WE SHARE YOUR INFORMATION
We may use, disclose to our partners and vendors acting on our behalf; or to publish aggregated, anonymous information about our players for industry analysis, demographic profiling, marketing, analytics, provision of advertising, and other business purposes.
We may share your information, including personal information, with third parties or allow third parties to collect this information from our Services, as follows:
With other players in connection with the social features of the Services (e.g. your username, profile picture and virtual content may be visible to other users of that game);
We may disclose personal information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process; or is otherwise required by any applicable law, rule or regulation;
We may disclose your personal information if we have a reason to believe that a disclosure is necessary to address a potential or actual injury or interference with our rights, property, operations, users or other who may be harmed or may suffer loss or damage, or we believe such disclose is necessary to protect Solitaire Relax Team’s rights;
Any information that you share in the course of contributing to user-generated content to our Services, such as forums, blogs or the like is public information and there is no expectation of privacy or confidentiality. Solitaire Relax Team is not responsible for any personal information that you choose to make public in any of these forums; or
In connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
MANAGING YOUR INFORMATION
Solitaire Relax Team does not verify the accuracy of your personal information and the correctness of this information is solely your responsibility. However, we make good faith efforts to enable you to update, confirm, or delete (or otherwise de-identify) your personal information in our possession.
Upon request, Solitaire Relax Team will let you know whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by emailing us at firstname.lastname@example.org. We will need sufficient information from you to establish your identity in order to fulfill your request. In some cases, we may not be able to remove your personal information, in which case we will notify you via email that we are unable to do so and why.
Your European Rights
If you are based in the EU, in certain circumstances you have rights under data protection laws in relation to personal information we hold about you - specifically:
Request access to your personal information. You have the right to request access to any personal information we hold about you as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making.
Request correction of your personal information. You have the right to obtain without undue delay the rectification of any inaccurate personal information we hold about you.
Request erasure of your personal information. You have the right to request that personal information held about you is deleted.
Request restriction of processing your personal information. You have the right to prevent or restrict processing of your personal information.
Request transfer of your personal information. You have the right to request transfer of personal information directly to a third party where this is technically feasible.
You may exercise your rights by emailing us at email@example.com.
We may need additional information from you to establish your identity in order to fulfill your request. In some cases, we may not be able to delete your personal information, in which case we will notify you via email that we are unable to do so and why.
Privacy Notice for California Residents
Information We Collect
Our Services collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). The categories of Personal Information that we may collect:
User Names (e.g. a real name, alias, etc.) , unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Protected classification characteristics under California or federal law.
Age, sex (including gender) as self identified by You in opt-in surveys
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Physical location or movements.
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information.
Current or past job history or performance evaluations.
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, and behavior
Information about your internet connection, the equipment you use to access our Services, and usage details
Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
Solitaire Relax Team obtains the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from contacting Customer Service or from products and services you purchase.
Indirectly from you. For example, from observing your actions on our Services.
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our Website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your Website and Services experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Solitaire Relax Team’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Solitaire Relax Team about our Website users is among the assets transferred.
Solitaire Relax Team will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
Solitaire Relax Team may disclose your Personal Information to a third party for a business purpose or sell your Personal Information, subject to your Right to Opt-Out (defined below) of those sales (see Personal Information Sales Opt-Out and Opt-In Rights, below). When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the Personal Information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.
We share your Personal Information with the following categories of third parties:
Disclosure of Personal Information for a Business Purpose
Solitaire Relax Team may disclose and/or sold the following categories of personal information for a business purpose: (A) Identifiers, (C) Protected Classification Characteristics, (D) Commercial Information, (F) Internet and other similar network activity, (K) Inferences drawn from other personal information and (L) Equipment information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that Solitaire Relax Team disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that Solitaire Relax Team delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Emailing us at firstname.lastname@example.org
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your application sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights below.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
We will deliver our written response to you electronically.
The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
If you are 16 years of age or older, you have the right to direct us to not sell your Personal Information at any time (the “Right to Opt-Out”). We do not sell the Personal Information of Users we actually know are less than 18 years of age, unless we receive affirmative authorization (the “Right to Opt-In”) from the parent or guardian of a consumer who is between 13 and 18 years of age. If you are under the age of 13, you are not permitted to access the site, use any of our Services, or play any of our games.
Users who opt-in to Personal Information sales may opt-out of future sales at any time.
California law requires that we maintain a separate link that allows you to opt out of the sale of your information. To exercise the Right to Opt-Out, you (or your authorized representative) may submit a request to us: email@example.com
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
With your consent, we may send push notifications (or “alerts”) to your mobile device to provide game activity information, service updates, promotional communications and other related messages. You can deactivate push notifications by changing your notifications settings via your mobile device.
You may opt out of receiving promotional messages from Solitaire Relax Team by following the instructions in those messages or contacting us at firstname.lastname@example.org. If you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
If you are based in the EU, we will only send you promotional messages where you have provided your consent in line with applicable law. You may withdraw your consent by following the instructions in those messages or contacting us at email@example.com. If you withdraw consent, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
When you use a smart phone or other mobile device to access our Services, with your permission we may collect your geo-location information to optimize user experience, such as for localization accuracy, language display, or the provision of relevant advertising. We will only collect such information if (a) “location services” for the mobile application is enabled; and (b) the permissions in the mobile device allow communication of this information. If you have previously allowed us access to your geo-location data, you can opt out of making this information available to us by visiting your mobile device’s settings for the relevant application or the “settings” page for the relevant game.
Third Party Tailored Advertising
Please note, you may still receive advertisements from third parties within Solitaire Relax Team’s games even if you withdraw consent or opt-out of tailored advertising but they will not be based on your activity across unrelated websites or apps.
THIRD PARTY SERVICES
DO NOT TRACK
At this time, there is no general agreement on how companies like Solitaire Relax Team should interpret Do Not Track signals. Solitaire Relax Team does not currently respond to Do Not Track signals, whether that signal is received on a computer or on a mobile device.
USE BY MINORS
If you are under the age of 18, you must obtain your parent’s permission to access the site and our games. If you are under the age of 13, you are not permitted to access the site, use any of our Services, or play any of our games. This site and all of our games are not intended for children under the age of 13 and we do not knowingly market to or collect, use or disclose information from children under the age of 13. If Solitaire Relax Team learns that we have inadvertently gathered personal information from children under such age, Solitaire Relax Team will take reasonable measures to promptly erase such personal information from our records.
How long we retain your information depends on why we collected it and how we use it. We generally retain your personal information as long as your account is active and for no longer than is necessary for the purpose for which such personal information is processed. Please note, however, that we may retain and use your personal information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases. Consistent with these requirements, we will endeavor to delete your personal information promptly upon your written request.
Solitaire Relax Team takes appropriate technical and organisational measures to help protect the security, integrity, and privacy of your information in our possession.
Email address: firstname.lastname@example.org